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About
Ideal for those seeking a clearer understanding of the ITIL® 4 Framework, including comprehension, contextualisation, and application.
 
What's included?
2 MP4 videos (voiceover)
1 PDF document
 
Video 1: “ITIL® 4 Framework” (4:57) – Overview of the Four Dimensions of Service Management and the Service Value System (SVS) along with context and application.
 
Video 2: “Utilities and Warranties” (4:44) – Explanation of the concepts and their workplace applications.
 
PDF: "Guiding Principles" (6 pages) – Outlines why companies should establish guiding principles, how to implement them, and provides examples with references to the ITIL® 4 guiding principles.
 
Composed by Trevor Wilson
ITSM Assist Limited