If you are preparing to take the ITIL®4 Foundation exam this will greatly boost your chances of success. It includes twelve parts (MP3 audio) that are concise, fast-paced, direct, and aligned with the exam syllabus. Total duration 37-minutes, and 2 seconds.
 
Comprising of:
 
Key concepts of service management (duration, 4-minutes, and 45 seconds)
Four dimensions of service management (duration, 3-minutes, and 2 seconds)
Service value system and the value chain (duration, 3-minutes, and 49 seconds)
The guiding principles (duration, 5-minutes, and 15 seconds)
Practices, continual improvement and change enablement (duration, 5-minutes, and 5 seconds)
Practices, incident management and problem management (duration, 3-minutes, and 49 seconds)
Practices, service desk and service level management (duration, 3-minutes and 34 seconds)
Practices, service request management and information security management (duration, 2-minutes, and 25 seconds)
Practices, relationship management and supplier management (duration, 1-minute, and 9 seconds)
Practices, IT asset management, service configuration management and monitoring and event management (duration, 3-minutes, and 9 seconds)
Practices, release management and deployment management (duration, 1-minute, and 33 seconds)
Close (duration, 24 seconds)
 
Note: It is essential to note that this summary is not a comprehensive course; it is intended solely for those who have completed the course and are preparing for their examination.